Shipping Policy

Effective Date: 8/6/2025

Business Name: The Maya Shaman Team

1. Overview

This Shipping Policy outlines the terms and conditions for the shipment of physical products offered by The Maya Shaman Team, including herbal remedies and natural wellness products.

2. Shipping Locations

We ship our products both domestically and internationally. If you are unsure whether we ship to your location, please contact us before placing an order.

3. Processing Time

Orders are typically processed within 2–5 business days after purchase. Processing times may vary during holidays or due to high demand.

4. Shipping Methods and Delivery Times

We use reliable carriers such as [Insert Carriers, e.g., Canada Post, USPS, FedEx] to deliver orders. Estimated delivery times are:
- Domestic: 3–10 business days
- International: 7–21 business days (depending on location)
Delivery times are estimates and not guaranteed.

5. Shipping Fees

Shipping fees are calculated at checkout based on the destination, weight, and size of your order. International orders may incur additional customs or import fees, which are the responsibility of the customer.

6. Customs, Duties, and Taxes

Customers are responsible for any customs, duties, taxes, or import charges imposed by their country. We are not responsible for delays or costs related to customs clearance.

7. Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for the tracking information to update.

8. Lost or Damaged Packages

If your order is lost or arrives damaged, contact us immediately at e.knotstherapy@gmail.com We will work with the shipping carrier to resolve the issue and may offer a replacement or refund at our discretion.

9. Incorrect Shipping Information

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on our website and take effect immediately upon publication.