Política de privacidad y cookies

Effective Date: 8/6/2025

Business Name: The Maya Shaman Team

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our services, visit our website, or contact us directly.

2. Information We Collect

We may collect the following types of information:
- Name, email address, phone number
- Billing and shipping address
- Health information you voluntarily provide during sessions
- Payment information (processed securely by third-party providers)
- Website usage data (cookies, IP address, browser type)

3. How We Use Your Information

We use your personal information to:
- Book and manage appointments
- Deliver services and products
- Respond to your inquiries
- Process payments
- Improve our services and website
- Send occasional updates (with your consent)

4. Data Sharing and Third Parties

We do not sell or rent your personal information. We may share your data with trusted third parties such as:
- Payment processors (e.g., Stripe, PayPal)
- Booking platforms
- Shipping providers (if applicable)
- Legal authorities if required by law

5. Data Security

We implement reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee complete security.

6. Your Rights

You have the right to:
- Access, update, or delete your personal information
- Withdraw your consent at any time
- Request a copy of the information we hold about you
To exercise your rights, contact us at e.knotstherapy@gmail.com

7. Cookies and Tracking

Our website may use cookies to enhance your experience. You can choose to disable cookies in your browser settings.

8. Data Retention

We retain personal data only as long as necessary to provide our services and comply with legal obligations. After that, data is securely deleted.

9. International Users

If you access our services from outside of Canada, please be aware your data may be transferred to, stored, and processed in Canada.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at e.knotstherapy@gmail.com

Cookies Policy

1. Introduction

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy & Cookie Policy explains how we collect, use, and safeguard your personal data, as well as how we use cookies and similar technologies on our website.

By using our website, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information you provide: such as your name, email address, phone number, and any other details you provide through forms, bookings, or communications.
Usage Data: such as IP address, browser type, device information, and pages you visit.
Cookies and Tracking Technologies: information stored via cookies to improve website functionality, analytics, and marketing (see Cookie Policy section below).

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and operate our services.
To communicate with you, including responding to inquiries and sending updates.
To improve website functionality and user experience.
To comply with legal obligations.
To personalize content and marketing (only with your consent).

4. Sharing of Information

We do not sell your personal data. We may share information only in the following cases:

With trusted service providers (such as Wix, Google Analytics, or payment processors) who assist in operating the website.
If required by law, regulation, or legal request.
To protect rights, safety, or property.

5. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

6. Your Rights (GDPR / PIPEDA / CCPA)

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict processing of your data.
Withdraw consent for marketing or cookies at any time.
Request a copy of your data in a portable format.

To exercise your rights, please contact us (see Contact section).

7. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device that help us provide, protect, and improve our services. Some are strictly necessary, while others are optional (analytics, marketing, etc.).

Cookies We Use

Strictly Necessary Cookies

Essential for the operation of our website.

CookieProvider / URLDomainDurationPurpose

XSRF-TOKENWix – https://www.wix.com.wix.comSessionSecurity cookie to prevent CSRF attacks.

hsWix – https://www.wix.com.wix.comSessionEnsures visitor security.

svSessionWix – https://www.wix.com.wix.com2 yearsIdentifies unique visitors and tracks sessions.

SSR-cachingWix – https://www.wix.com.wix.com1 minuteIndicates rendering method.

bSessionWix – https://www.wix.com.wix.com30 minutesMeasures system performance.

client-session-binWix – https://www.wix.com.wix.comSessionStores temporary session ID.

Functional Cookies

Enhance usability and store visitor preferences.

CookieProvider / URLDomainDurationPurpose

_wixAB3Wix – https://www.wix.com.wix.com1 hourUsed for A/B testing and optimization.

consent-policyWix – https://www.wix.com.wix.com12 monthsStores visitor’s cookie consent preferences.

smSessionWix – https://www.wix.com.wix.comSessionIdentifies logged-in site members.

Analytics & Performance Cookies

Help measure traffic and usage.

CookieProvider / URLDomainDurationPurpose

fedops.logger.sessionIdWix – https://www.wix.com.wix.comSessionUsed for stability and performance reporting.

_ga, _gid, _gatGoogle Analytics – https://analytics.google.com.google.com / .googletagmanager.com1 day – 2 yearsCollects anonymous statistics on website usage.

Marketing & Advertising Cookies

Used for targeted ads and campaign measurement.

CookieProvider / URLDomainDurationPurpose

fbpFacebook – https://www.facebook.com.facebook.com3 monthsTracks visitors for personalized ads.

_gcl_auGoogle Ads – https://ads.google.com.google.com / .doubleclick.net3 monthsStores and tracks conversions.

8. Managing Cookies

When you first visit our site, you will see a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time through the banner link.

You can also manage cookies through your browser settings:

Chrome
Firefox
Safari
Edge

9. Data Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

10. International Data Transfers

As we use Wix and other third-party providers, your data may be transferred outside your country of residence. All transfers are conducted in compliance with applicable data protection laws (GDPR, PIPEDA, etc.).

11. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in technology, law, or our practices. Any updates will be posted on this page with a revised date.

12. Contact Us

If you have any questions about this Privacy & Cookie Policy or wish to exercise your data rights, please contact us:

e.knotstherapy@gmail.com